Return & Refund Policy
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mohammedkpaika@gmail.com. If your return is accepted, we’ll send you a confirmation email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mohammedkpaika@gmail.com.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Customer responsibility
- For customer remorse: Customer responsibility
What is the restocking fee?
- 10% restocking fee
The product conditions that we allow for returns:
- New
Which Circumstances We Offer Return & Refund:
Wrong Product:
If you discover your order is flawed please contact us mail: mohammedkpaika@gmail.com with photos of the wrong product we will provide a return shipping label. Once it is received back we will ship a replacement a product immediately.
Exchange:
We exchange products if they are defective or damaged, as well as if you need to exchange to different size. If you need to exchange your product please contact us by mail: mohammedkpaika@gmail.com with your order number and description for your exchange.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
For additional inquiries:
If you have any further questions, please contact our customer service at:
Phone: +1 505-250-6071
Email: mohammedkpaika@gmail.com